MapPal support

Email support@getmappal.com for help with MapPal. We aim to send an initial response within two business days.

What to include

Describe what you expected, what happened, the approximate time, your iOS and MapPal versions, and any error message. Include a screenshot only after checking that it contains no private place, photo, capability link, payment, or account information you do not want to send. Never email a password, verification code, full purchase receipt, private key, or payment-card information.

Subscriptions

Use Restore Purchases in MapPal if Pro is missing. Manage or cancel a subscription in Apple Account subscription settings. Apple handles billing and refund decisions.

Privacy and deletion

Use Settings → Account & Data inside MapPal to start or track deletion. Email can help explain the process but cannot replace the signed-in deletion confirmation or prove account ownership by itself. See the Privacy Policy and deletion instructions.

Emergencies

MapPal support is not an emergency service and does not monitor messages continuously. Contact local emergency services for urgent safety matters.